Privacy Policy

1. Information We Collect

Personal Information:

• Name and contact information (phone number, email address)
• Delivery address and billing information
• Payment information (processed securely through third-party gateways)
• Account credentials (username and password)
• Order history and preferences

Technical Information:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on site
• Cookies and similar tracking technologies
• Referral sources and clickstream data

Communications:

• Emails, messages, and feedback you send us
• Customer service interactions
• Survey responses and reviews

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and deliver your orders, send confirmations, and provide customer support
• Account Management: To create and manage your account, personalize your experience
• Communication: To send order updates, promotional offers, and important notifications
• Payment Processing: To process payments securely through our payment partners
• Improvement: To analyze usage patterns and improve our website, products, and services
• Marketing: To send relevant offers, recommendations, and updates (you can opt-out anytime)
• Security: To protect against fraud, unauthorized access, and other security issues
• Legal Compliance: To comply with applicable laws and regulations

3. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic site functionality (e.g., shopping cart, login)
• Performance Cookies: Help us understand how visitors use our site
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity for targeted advertising

You can control cookies through your browser settings. Note that disabling certain cookies may affect site functionality.

4. Information Sharing & Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Delivery partners, payment processors, and hosting services
• Business Partners: Third-party vendors who help us operate our business
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets

All third parties are required to maintain the confidentiality and security of your information.

5. Data Security

We implement security measures to protect your information:

• SSL/TLS encryption for data transmission
• Secure servers with restricted access
• Regular security audits and updates
• Password hashing and protection
• Payment data handled by PCI-compliant processors

While we strive to protect your data, no method of transmission over the internet is 100% secure. Please use strong passwords and keep your account credentials confidential.

6. Your Rights & Choices

You have the following rights regarding your personal data:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Opt-Out: Unsubscribe from marketing emails anytime
• Data Portability: Request your data in a portable format
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, contact us at info@instakaart.com or call +918884422877.

7. Data Retention

We retain your information for as long as necessary to:

• Provide our services and fulfill orders
• Maintain account functionality
• Comply with legal and regulatory obligations
• Resolve disputes and enforce agreements

After the retention period, we securely delete or anonymize your data unless required by law to retain it longer.

8. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately, and we will delete it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically. Your continued use of our services after changes indicates acceptance of the updated policy.

11. International Data Transfers

Your information is primarily stored and processed in India. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this policy.