At Instakaart.com, we strive to deliver your orders promptly and in perfect condition. This policy outlines our shipping procedures and return guidelines to ensure your satisfaction.
Delivery Areas
We currently deliver within Hubballi-Dharwad and select surrounding areas. Enter your pincode during checkout to verify if we deliver to your location.
Delivery Timeline
| Product Type | Delivery Time | Requirements |
|---|---|---|
| Fresh Cakes | Same-day delivery available | Minimum 4 hours advance notice |
| Custom Cakes | 1-2 days | 24 hours advance order required |
| Chocolates & Gifts | 1-2 business days | Subject to availability |
| Toys | 1-2 business days | Standard processing time |
| Pickles | 1-2 business days | Freshly packed to order |
| Express Delivery | Within 2-4 hours | Additional charges apply, subject to availability |
Delivery Charges
FREE Delivery
On orders above ₹500
Standard Delivery
₹30 – ₹50 based on distance
Express Delivery
Standard charges + ₹50
Midnight Delivery
Additional ₹100 (cakes only)
Delivery Process
- Order confirmation email sent immediately after successful payment
- Order preparation begins as per product type timeline
- You can select preferred delivery time slot during checkout
- Delivery partner assigned and dispatched for delivery
- Delivery partner will contact you if needed
- Someone must be present to receive the order
- Inspect the order before accepting delivery
- Mark order as received and provide feedback (optional)
Important Delivery Notes
- Provide accurate delivery address and contact number
- Be available during the selected delivery slot
- We’re not responsible for delays due to incorrect address or recipient unavailability
- For fresh cakes, immediate refrigeration is recommended
- COD orders require payment in full at delivery
- Delivery times may vary during peak seasons or bad weather
Returns Policy
What Can Be Returned?
Eligible for Returns:
- Non-perishable items (chocolates in sealed packaging, toys, gifts)
- Unopened pickles in original packaging
- Defective or damaged products
- Wrong items delivered
- Missing items from your order
NOT Eligible for Returns:
- Fresh cakes once delivered (unless quality issue)
- Opened or consumed items
- Custom/personalized products (unless defective)
- Products damaged by customer
- Items returned without original packaging
Return Timeline
- Report issues immediately upon delivery for damaged/wrong items
- 48 hours to initiate return for non-perishable items
- Take photos of damaged items and packaging as proof
- Contact us via phone or email with order details
How to Return
- Contact us at +918884422877 or email info@instakaart.com
- Provide your order number and reason for return
- Share photos of the product and packaging (if damaged)
- Our team will review and approve the return request
- We’ll arrange pickup or provide return instructions
- Return the item in original packaging with all accessories
- Refund or replacement processed after inspection
Refund Policy
Once your return is approved and received:
- Inspection: Returned item will be inspected within 24-48 hours
- Refund Initiation: Refund processed within 2-3 business days after approval
- Refund Method:
- Online payments: Refunded to original payment method
- COD orders: Bank transfer or store credit
- Refund Timeline: 5-7 business days for amount to reflect in your account
- Partial Refunds: May apply if item is damaged by customer or returned incomplete
Replacement Option
For defective, damaged, or wrong items, you can choose replacement instead of refund:
- Replacement subject to product availability
- No additional charges for replacement delivery
- Replacement sent within 2-3 business days
- Original item must be returned